Privacy Policy

 This privacy policy sets out how JV Dog Behaviour uses and protects any information that you give when you use this website www.jvdogbehaviour.co.uk and to your transactions performed via our Website and when contacting us via telephone or email, and when providing information provided during a training or behaviour consultation.

Whether you are booking an appointment with us, sending a web enquiry or just browsing our website, we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to email us at joanne@jvdogbehaviour.co.uk

In order to book you onto any of our service, send you free information on canine behaviour and training, or add you to our mailing list we may collect some of the following information you voluntarily provide:

• Your name (and sometimes your dog’s name, breed and age)
• Your contact information (including address, telephone number and email address)

When you visit our website, we may collect indirectly from you the following information:

• Your device IP address
• When and which pages of our website you visit
• The device you are using to access our website (operating system, screen resolution, browser type)

We require this information to understand your needs and provide you with a better service by improving our services, and in particular for record keeping.

The data will be used to process your booking, to communicate with you relating to your booking, to provide you with tailored marketing emails or invitations to attend trainings and events (subject to your consent, only if you have opted-in), and to handle customer service requests. You can opt-out of receiving tailored marketing emails or invitations at any time by using the ‘unsubscribe’ link that we provide in newsletter emails, or by contacting: joanne@jvdogbehaviour.co.uk

We use the information we indirectly collect from you (e.g. your IP address etc listed above) to protect our website from fraud or malicious software, to improve our website, and to improve your viewing experience by displaying our website in the best way for your device. 

JV Dog Behaviour will take appropriate technical and organisational measures to protect the personal data we transmit, store or otherwise process against accidental or unlawful destruction, loss, alteration or unauthorized disclosure or access.

Data files shared by us with third parties are password protected. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, although we strive to protect your personal data online, including through use of encryption and other measures, we cannot guarantee the security of any Internet communication or transmission.

If you have reason to believe that your interaction with us is not secure, please notify us of the problem immediately by contacting us using the details below.

We use cookies on our website. A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier as well as the site name.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We also use them to maintain the security of our website, determining if you are a visitor or a bot, as well as identifying repeat visitors and allowing country blocking. This helps us to provide you with a good experience when you browse the Website.

Cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

We will never sell, distribute or lease your personally identifiable information to any third party. We will never share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you emails/newsletters.

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so.

In some circumstances, we may need to share your personal data where necessary with other third parties (including legal or other advisors, regulatory authorities, courts and government agencies) to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information:

• Whenever you are asked to fill in a form on the website, look for the boxes and tick only those categories which you are interested in and wish to receive information about.
• If you opt-in to receive marketing emails from us, we’ll send you emails very occasionally keeping you up-to-date with news and useful information. In order to receive emails from us, you only need to provide us with your name and email address. You can opt-out of receiving marketing emails from us at any time by clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails; or by emailing joanne@jvdogbehaviour.co.uk
• If you opt-out of receiving marketing emails, you will still receive important information about any training or behaviour services you have booked, by email.

We will only retain personal data for as long as is necessary to provide our services or for as long as we reasonably require to retain the information for our lawful business purposes or comply with a statutory or other legal requirement.

When it comes to your personal information, you have the following rights:

• The right to be informed about how we use your information
• The right to access any information we hold about you
• The right to correct any inaccurate information that we hold about you
• The right to request that we delete information that we hold about you
• The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
• The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
• The right to object to, and opt-out of our email marketing at any time

We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, and we will comply with your requests unless we have a lawful reason not to do so. We will endeavour to handle any requests within a reasonable period and, in any event, within a month of the original request.

If you are unhappy with the way in which JV Dog Behaviour processes your personal data, please contact us using the information provided below. You also have the right to lodge a complaint before the Information Commissioner’s Office (ICO), the UK data protection authority. Their contact details are as follows: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; Tel: 0303 123 1113 (local rate) or 01625 545 745; or see their website www.ico.org.uk

From time to time we may change our data processing activities. We will notify you of any changes to this policy as required by law. We will also post an updated version on our website.

If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above. We also encourage you to email joanne@jvdogbehaviour.co.uk

Please direct any comments or enquires relating to this policy to joanne@jvdogbehaviour.co.uk

This Personal Data and Privacy Policy was last updated: April 2024